A Message Regarding Coronavirus (COVID-19)

At the Pain Institute of Southern Arizona, the health and well-being of our patients, employees, and families is our highest priority. Together, we are all facing a truly unprecedented time. The COVID-19 pandemic is affecting all of us and how we live. As we monitor and learn more about the spread of Coronavirus in our communities, we want to be transparent about what we are doing to protect patients and employees.

At the Pain Institute of Southern Arizona, we are taking all the precautionary measures as possible to keep everyone safe and healthy. To address the current COVID-19 challenges, we have made adjustments so we can provide safe and accessible care for our patients. We are now offering telemedicine patient appointments and have modified our clinic hours.

Telemedicine Patient Appointments
We are now expanding access to care for our community to help keep people in their homes without sacrificing quality care. Depending on the patient’s needs and in certain circumstances, we are able to use technology, called Telemedicine, for an appointment. If you have a smartphone, tablet or computer with a camera, you can connect with your provider remotely. Instructions will be sent prior to the appointment with step-by-step instructions. You can also access your appointment by entering in your browser.

Curbside Telemedicine Patient Appointments
If you do not have the technology available for an at-home virtual appointment, we can still accommodate you without having to enter into the clinic. We have iPads available for your use and we will help you conduct your Telemedicine appointment from the convenience of your vehicle in the parking lot. All iPads are sanitized after each use.

Clinic Precautions and New Hours of Operation
Even though these changes are taking place, we will continue to provide the best quality and safest care to our patients. To address our patients’ significant pain complaints, we will continue to provide injection therapy for urgent cases. Providers will continue to prescribe medications safely as laboratory services will continue (with modifications). We have new hours of operation to treat our patients and ensure a safe environment for staff and patients. Our clinics will be open Monday through Thursday from 7:00 am until 5:00 pm. Laboratory collection times are from 7:00 am until 4:30 pm.

It is already in our daily routine to wash hands regularly and clean the clinic to maintain extremely high health standards. To do our part to stop the spread of the virus in our community, we are now enhancing the routine with continuous disinfecting during the day with anti-viral cleaners. This is in addition to having the clinic terminally cleaned at the end of each day. The revised hours will help us ensure we are utilizing resources effectively to maintain a safe environment.

When a patient has an appointment, we are asking family members or friends who are with the patient, to wait outside or in their vehicle. Anyone entering the building must wear a mask. Patients who are in the waiting room will be seated at least six feet from each other. We will also be taking the patient’s temperature to ensure there is no fever. If the patient has a fever, the provider will discuss the options for care.

We Are All In This Together
We recognize this is a challenging time for all, and we remain deeply committed to our patients, employees and community. We will continue to monitor news from health officials and the Center for Disease Control and it is of the utmost importance to ensure we are doing everything possible to keep everyone safe. As the situation changes, we will communicate any modifications to our services.

We are taking every precaution to ensure the safety and health of our community, but we need your help. If you are experiencing flu-like symptoms and have a scheduled appointment, please let our providers or medical assistants know so that we can discuss options with you to ensure the collective well-being.

To learn how you can protect yourself against the spread of the Coronavirus, please visit the Center for Disease Control’s website (