I have been seeing the Pain Institute for three years I have lived in Southern Arizona. Gemma Lopez always listens and communicates with me about how I am doing on my current care. She always finds time to answer my concerns with how medications are working and plans the treatment plans quickly and accurately. Her Assistant Alisia works well with her as a team expediting my visit. They are both very professional and personable. My insurance is workmans comp which is more complicated and they follow through with the ancillary details (approvals, prescriptions, office, etc). The office staff are helpful, professional, and thorough. The office is clean and organized. Wait times are usually within 15 min.